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Refund Policy

Refund Policy

Thank you for purchasing at Apex Ecom Ltd. At Apex Ecom Ltd, Customer Care is our utmost priority. 

If, for any reason, You are not completely satisfied with a purchase We invite you to review our Refund Policy. 

The following terms are applicable for any Services that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Apex Ecom Ltd, 27 Old Gloucester Street, London WC1N 3AX .

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Apex Ecom Ltd, accessible from https://apexecomltd.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24-48 hours after placing the order. Once your order commenced, you must wait until the order is completed before you can file a refund. 

Once you received your service, the deadline for filing a refund is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 45 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: